Can You Hear Me Now?
by Brooks Newkirk
“What’s the point of having a cell phone if it doesn’t work,” said frustrated cell phone owner, Kendra Adams. “It’s so annoying when I’m on the phone and a call drops or the connection is bad.”
Adam’s point is one shared by many frustrated cell phone owners. J.D. Power and Associates recently released a study that found increased incidences of dropped calls are causing people to switch cell phone providers.
Although cell phone companies like AT&T, Sprint, Verizon and T-Mobile boast about their extensive coverage area, how good are they really? Are customers who currently subscribe to their services happy? Do they plan on switching to another provider?
I hit the streets of New Yorker and asked 12 cell phone users their opinions of their current provider. Click on the images below to see the results:
The majority of the people I surveyed seemed somewhat satisfied with their cell phone providers, although they have considered ditching their current provider for a new one. Also both Verizon and non-Verizon customers said the wireless company had the best coverage area.